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Process & Systems Development

As businesses grow, informal processes eventually become roadblocks.

About This Service

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This service helps you create the internal systems, documentation, and structure needed for consistent performance, accountability, and operational excellence.
 

Whether you need SOPs, job descriptions, interview guides, or a full org chart redesign, this work builds the infrastructure behind a sustainable, scalable business.

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Stack of Papers

Signs This Service is Right for You

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  • Processes vary by person, leading to inconsistent results

  • Tasks fall through the cracks or require constant follow-up

  • New hires struggle to get up to speed without hand-holding

  • Important knowledge is stored in someone’s head, not the business

  • Team members are unclear on responsibilities or decision rights

  • You’re preparing to hire, restructure, or grow the team

  • You want to remove yourself from daily operational oversight

Deliverables

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  • Process & SOP Development:

    • Process mapping

    • SOPs written and formatted

    • Workflow documentation

    • Templates and step-by-step guides

  • Organizational Structure:

    • Updated org chart

    • Defined roles and responsibilities

    • Job descriptions

    • Reporting structures

    • Team alignment map

  • Talent Tools:

    • Interview guides

    • Hiring scorecards

    • Onboarding checklists

    • Role success competencies

    • Performance alignment templates

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© 2025 by LCT Organizational Design Group. All rights reserved.

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